Licensing & Insurance Standards

As explained on our About and Terms of Service pages, Garage Door Spring Repair Co is a referral and request-routing platform — we connect homeowners with independent garage door professionals, and those professionals are not employees of Garage Door Spring Repair Co. This page explains, plainly, what that means for licensing and insurance, and what we expect from professionals in our network.

Licensing varies by state

Contractor licensing requirements for garage door work are set at the state (and sometimes city or county) level in the United States, and they vary considerably — some states require a specific contractor's license for this type of work, others require a general home-improvement contractor license, and some states have no specific licensing requirement for this trade at all. Because of that patchwork, we don't display a single blanket licensing claim across every page on this site. Instead, we expect professionals in our network to hold whatever license their state and locality actually require for the work they perform, and to be able to provide that license information directly to you on request.

What we expect regarding insurance

We expect independent professionals in our network to carry general liability insurance appropriate to garage door repair and installation work, and workers' compensation coverage where required by their state for any employees they have. Insurance details, including current certificates of insurance, are held and can be provided directly by the servicing professional — Garage Door Spring Repair Co is not the insurer of record and does not issue or manage these policies.

What we recommend you confirm before work begins

Before a professional matched through this site begins work at your property, we recommend you ask them directly for:

• Their state or local contractor license number, if their state or locality requires one for this work, so you can verify it with the relevant licensing authority.
• Confirmation of current general liability insurance, and workers' compensation coverage if they'll have employees on site.
• A written estimate before work begins, including how any warranty on parts or labor works.

This is the same verification step we'd recommend before hiring any home-services contractor, regardless of how you found them, and it's a normal, reasonable question for any licensed, insured professional to answer.

Reporting a concern

If a professional you were matched with through Garage Door Spring Repair Co was unable or unwilling to provide licensing or insurance information they should reasonably have, please tell us through our Contact page or by calling (844) 837-7861, so we can look into it.